Lifetime Limited Warranty Policy for Bertello Outdoor Pizza Ovens
Bertello warrants to the original purchaser that the stainless steel body and all stainless steel components of the outdoor pizza oven are free from defects in materials and workmanship under normal residential use for the lifetime of the product.
This warranty is non-transferable and proof of purchase and original ownership is required for the warranty to apply.
What is Not Covered:
Damage or malfunction due to improper installation, misuse, abuse, accidents, alteration, neglect, or use of unauthorized/non-original components or attachments.
Normal wear and tear, including dents, scratches, and rust.
Damage or deterioration due to environmental factors, lack of regular maintenance, or natural disasters.
Labor for installation or setup, delivery, or house calls.
During the warranty period, Bertello will replace or repair the defective parts at no charge, with the exception of shipping and handling charges.
Replacement parts are warranted for the remainder of the original warranty period or 90 days, whichever is longer.
Warranty Claim Procedure:
Contact Bertello Customer Service with a detailed description of the issue, proof of purchase, and photos of the defect.
A Customer Service representative will guide you through the process of sending in your component for inspection.
After inspection, Bertello will provide a resolution in accordance with this warranty policy.
Limitations of Liability:
Bertello shall not be responsible for the loss of use of the product or other incidental or consequential costs, expenses, or damages incurred by the purchaser.
The warranty is in lieu of all other warranties, express or implied, including warranties of merchantability or fitness for a particular purpose.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state or country to country.
Customer Service Contact Information: